Client Care

Complaints

Last updated: 29 May 2026 · Placeholder draft pending legal review

1. Our commitment

If something has gone wrong with your experience at Tigers One Exchange, we want to hear about it. We treat every complaint as an opportunity to put things right and to improve. Complaints are handled discreetly, fairly, and promptly.

2. How to raise a complaint

You may raise a complaint through any of the following channels:

Email: complaints@tigersoneexchange.com
Telegram: @tigersonebot
WhatsApp: +66 (0) 2 000 0000
In person: at any of our three offices in Bangkok, Phuket, or Pattaya

3. What to include

To help us resolve your complaint quickly, please include:

Your name and preferred contact method
The date and reference (if any) of the transaction concerned
A clear description of what happened
What outcome you are seeking

4. Our process

We acknowledge every complaint within one business day. A senior member of our team will investigate, gather any relevant records, and contact you for further information if needed. We aim to provide a substantive response within seven business days. For complex cases, we will keep you informed of progress.

5. Outcomes

Where a complaint is upheld, we will explain what went wrong, take steps to put it right (including reimbursement where appropriate), and put procedures in place to prevent recurrence. Where we do not uphold a complaint, we will explain our reasoning clearly.

6. Escalation

If you are not satisfied with our final response, you may escalate the matter to the relevant Thai financial-services regulator. We will provide the appropriate contact details on request.

7. Confidentiality

All complaints are handled in strict confidence. Information shared during the process is used only to investigate and respond, and is not disclosed to third parties except as legally required.

8. Continuous improvement

We review complaints quarterly at the senior level to identify patterns and improve our service. Every complaint, regardless of outcome, contributes to making Tigers One Exchange a better, more discreet, and more trustworthy service.